Privacy Policy

Privacy Policy

Last Updated: November 2024

Solar Plan (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, solarplan.com.au, and related services. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services, including:

a. Personal Information You Provide:

  • Name
  • Email address
  • Phone number
  • Address
  • Specific energy usage or property details (if applicable)

b. Automatically Collected Information:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Cookies and tracking data via Google Analytics and Meta Pixels

c. Information from Third Parties:

  • Referrals from partners or contractors.

2. How We Use Your Information

We use your data to:
✔ Connect you with qualified solar service providers
✔ Provide quotes and recommendations
✔ Analyze and improve our services via Google Analytics and Meta Pixels
✔ Respond to inquiries and support requests
✔ Send promotional or marketing communications (with your consent)
✔ Comply with legal obligations

3. How We Share Your Information

We may share your personal information with:
✔ Contractor Referrals: Solar service providers to help fulfill your requests.
✔ Third-Party Service Providers: For analytics, tracking, and service improvements (e.g., Google Analytics, Meta Pixels).
✔ Legal Authorities: If required by law.
✔ Business Transfers: In case of a merger, acquisition, or sale of assets.

4. Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update or correct inaccuracies in your data.
  • Deletion: Request deletion of your data, subject to legal and contractual obligations.
  • Opt-out: Withdraw consent for marketing communications or data tracking.

To exercise these rights, contact us at contact@solarplan.com.au.

5. Data Security

We implement appropriate measures to protect your data from unauthorized access, alteration, or misuse. However, no system is entirely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Solar Plan uses cookies and similar technologies to enhance user experience and for analytics purposes, including:

  • Essential Cookies: Necessary for the website’s functionality.
  • Analytics Cookies: Collected via Google Analytics to understand site performance.
  • Marketing Cookies: Managed via Meta Pixels for tailored advertising.

You can manage or disable cookies through your browser settings.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. Review their policies before sharing your data.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at:

Solar Plan
Shop 6001/19 Robina Town Centre Dr, Robina QLD 4226, Australia
Email: contact@solarplan.com.au